Shoppers want to look over all the available information and will be happy to go home with one useful new idea.


  1. Temperature Reading
  2. Value Stream Mapping
  3. Critical Chain Analysis
  4. Kano Analysis

Correct Answer



This is an example of a ‚ÄúTemperature Reading‚ÄĚ activity. Temperature Reading allows people to include aspects of group life that are usually ignored: appreciations, puzzles, and hopes and wishes.

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